Victoria Street Medical Group’s preferred method of communication with our patients is in person. The evaluation of clinical signs and symptoms and hence a complete clinic picture cannot be arrived at with accuracy, therefore in most cases, face to face consultations are preferred. We are committed to partnering with you to ensure your long-term health care needs are met. We will include you in our reminder system so that we can contact you in relation to preventative health services appropriate to your care. If you do not wish to be contacted via telephone or mail as part of our reminder system, please advise our friendly staff accordingly.
Privacy and Confidentiality
At Victoria Street Medical Group, we welcome and value your feedback and are committed to continue to improve our practice. A suggestion box is located on the reception desk. Our team will review your suggestions on a weekly basis.
If you have a complaint, please discuss this with our practice staff and we will ensure that it is dealt with promptly and appropriately.
You may also email your complaint to firstname.lastname@example.org and we will ensure appropriate action.
In the event that your complaint is not dealt with to your satisfaction, you may escalate it to the following responsible authority: Health services commissioner: PH: (03) 8601 5222 Free call: 1800 136 066.