Victoria Street Medical Group respect your privacy

Victoria Street Medical Group respects your right to privacy and is committed to safeguarding the privacy of our patients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal/ medical information. See guide to securing personal information.

“Personal information” is information we hold which is identifiable as being about you.

Collection of personal/Medical information

Victoria Street Medical Group receives and stores personal and medical information provided to us directly by you, by hospital and community based clinicians, allied health care workers and by clinical laboratories involved in your medical care.

You may provide basic information such as your name, phone number, address and email address to enable us to send medical patient oriented information, occasional letters and sms messaging to facilitate the execution of medical service and follow up.

Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

Victoria Street Medical Group collects personal information from you in a variety of ways as detailed above, also including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Victoria Street Medical Group may use personal information collected from you to provide you with patient information, messaging to facilitate follow up appointments We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Victoria Street Medical Group may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Disclosure of your personal information

We may disclose your personal information to our employees, doctors, allied, nursing and other clinical staff, officers, insurers, professional advisers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request, this will usually occur after receiving written authority to do so by you.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Victoria Street Medical Group its patients or third parties.

If there is a change of ownership at Victoria Street Medical Group or a sale or transfer of practice assets, we reserve the right to transfer to the extent permissible at law our patient databases, together with any personal information and medical information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

Victoria Street Medical Group is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information by email, either initiated by you or requested by you is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us via email, Victoria Street Medical Group will not transmit sensitive medical/personal information via email unless requested to do so by the you. Although we take every measure to safeguard against unauthorised disclosure of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Complaints about privacy policy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We reserve the right to modify this Policy at any time, in our sole discretion, all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Privacy Policy and Victoria Street Medical Group Website

When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ad-words. These ads may appear on this website or other websites you visit.

Our website may have links to third party websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Victoria Street Medical Group is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of other websites being visited.